PRIVACY POLICY

Welcome to the DWK Interiors Inc. (“DWK Interiors”, “we”, “our”, or “us”) website. We value your privacy and are committed to protecting your personal information.

This Privacy Policy outlines how we collect, use, and protect your information when you visit www.dwkinteriors.com or interact with any content, features, or services on our site (the “Site”), whether as a guest or client. By accessing or using the Site, you agree to the terms of this Privacy Policy. If you do not agree, please do not use the Site.

We may collect information from you automatically or through voluntary actions such as signing up for updates, submitting a contact form, or engaging with our services.

This Privacy Policy applies to information collected:
1. On our Site
2. In email, text, or chat interactions with us via the Site
3. When engaging with our content or advertising on third-party platforms

It does not apply to information collected offline or through other channels not managed by DWK Interiors. You must be at least 16 years old (or the age of majority in your jurisdiction) to use our Site. We do not knowingly collect personal data from individuals under 16. If you believe we have inadvertently collected such information, please contact us. 

INFORMATION THAT WE COLLECT
We collect certain types of information from you when you visit our Site. By accepting this Privacy Policy, you are expressly consenting to (i) our collection of information as described below; (ii) our use of the information collected; (iii) the processing of this information; and (iv) our sharing of data with third-party processors as needed to run our business. Where required by law, we will seek your express consent before collecting or using your personal information, especially for purposes beyond those that are obvious or reasonably expected.

Here are some examples of the data we collect. However, this may not be a complete list:
1. Personal Information: Personal identifying information such as your name, address, telephone numbers, email addresses when you fill out a form to reach out to us. 
2. Financial Information: We do not store or process your financial information directly. All transactions are securely processed through our third-party provider Stripe. Please review their privacy policies for details on how they manage your data. 
3. Website Use: We automatically collect certain information when you visit our site to help us understand how it’s being used and to improve performance. This may include your IP address, browser type, device details, pages viewed, time spent on the site, and access dates and times. We may also collect information through third-party tools like analytics or advertising providers, which can use cookies, log data, or web beacons. This type of data typically doesn’t identify you personally but helps us understand general usage patterns and interactions with our site.
4. Social Media Information: We may access personal information from social networking sites and apps, including Information but not limited to, Instagram, Facebook, LinkedIn which may include your name, username on any of these platforms, location, email, age, gender, profile picture and any other public information you have included on any of your social media profiles. If you want to limit this data, you should review their privacy and security settings of each social media site and change your privacy settings. 
5. Sensitive Information: We don’t ask for sensitive personal information (like your SIN, health info, or religious beliefs). Please don’t send us this type of data. If it’s shared accidentally, we’ll handle it responsibly and may delete it.

HOW WE COLLECT YOUR INFORMATION
Information You Voluntarily Provide

We collect information in a few key ways to help us stay connected with you and improve your experience on our website:

1. Information You Provide: When you fill out a form, sign up for our newsletter, send us a message, or interact with us in any way on our Site, we collect the details you provide like your name and email.
2. Automatically Collected Data: We may receive general data from your browser or device, like your IP address, browser type, pages visited, and the time you spend on our Site. This helps us understand how visitors use our site and improve functionality.
3. Tracking Tools: We use Google Analytics to better understand how visitors interact with our website—what content is popular, how users navigate the site, and how we can improve the overall experience. Google Analytics may use cookies or similar technologies to collect this information, but we do not transfer personal data to them. By using our site, you consent to this type of data collection. If you’d prefer not to be tracked, you can opt out by installing the Google Analytics Opt-out Browser Add-on. We do not control these third parties’ tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly. 
4. Social Media & Third Parties: If you interact with our content on platforms like Instagram or Facebook, those platforms may share non-personal usage data based on their own privacy policies. The website buttons are provided by third-party social media providers that allow you to interact and access certain social media services when you view a page on our Site. These widgets may collect browsing data, which may be sent to the respective third-party social media provider. 
5. Email Communication: We respect your inbox. We’ll only email you if you’ve opted in, and every email includes a clear “unsubscribe” link. We never sell or share your email address. If you need help unsubscribing, contact us at hello@dwkinteriors.ca.

HOW WE USE AND DISCLOSE YOUR INFORMATION
Use of Information

We generally store your data and transmit it to a third party for processing. However, to the extent we process your data, we do so to serve our own legitimate business interest. Generally, the purpose of collecting your information through our Site is to:
1. Respond to your inquiries or requests
2. Sending you updates, newsletters, or special offers (with your consent)
3. Improving our website, services, and marketing efforts
4. Analyzing site usage through tools like Google Analytics
5. Managing business operations, customer service, and communications
6. Preventing fraud and protecting our business
7. Complying with legal obligations

We may also use your information to match you with content or ads we believe may be of interest, though we never sell your personal information.

Disclosure of your Information
We only share your information when necessary and in trusted ways, such as:
1. With service providers like payment processors, website hosts, and analytics partners
2. If legally required, such as for fraud prevention, law enforcement, or court orders
3. In connection with a business transfer (e.g., a sale or merger)
4. To protect our rights, safety, or operations

Retention of Information
We retain your information only as long as is reasonably necessary to provide you with the Services, comply with our legal obligations or until you request that we delete your information. Any information we no longer need will be permanently deleted. 

Processing Your Information
We primarily use trusted third-party providers (like Stripe or Google Analytics) to process data securely.
 
Data Security
We use SSL encryption, secure systems, and reputable third-party platforms to protect your information. However, no online system is 100% secure. Avoid sending sensitive information by email.

If a Data Breach Occurs
In the unlikely event of a data breach, we will notify affected individuals within 72 hours and take necessary steps to address the issue.

YOUR RIGHTS
You have the right to access, update, restrict, or delete the personal information we hold about you, as allowed by law. To make a request, please contact us at hello@dwkinteriors.ca. We may ask you to verify your identity before acting on your request.

Your rights include:
1. Requesting access to your data and how we use it
2. Updating or correcting your information
3. Asking us to delete your data (with some legal exceptions)
4. Changing or withdrawing your consent to our use of your data (which may limit your access to our services)
5. Opting out of marketing emails or third-party promotions
6. Restricting how we process your data
7. Filing a complaint with a data protection authority if you believe your rights are violated
8. For data shared with third parties, you’ll need to contact them directly for deletion requests. We can provide a list of those third parties upon request.

Privacy Policy Updates
We may update this Privacy Policy occasionally. The latest version will always be available here, and by continuing to use our site, you agree to any changes.

For questions or to exercise your rights, you can reach out to us at: 
hello@dwkinteriors.ca
(403) 452-5352